Hospitality Recruitment
Hospitality Operations Manager Recruitment, Melbourne
An Operations Manager is responsible for more than one venue or department, usually for an owner or a hospitality group. We screen for people who can make several venues run to one standard, and who know the numbers behind each of them.
Operations Manager recruitment
What we look for in an Operations Manager
An Operations Manager works through other managers, across sites or departments, and answers to the owners. These are the things we test for, and how we check each one.
How we screen-
Oversight across sites or departments
Running one venue well is not the same as keeping several on track from a distance. We look for someone who has been accountable for more than one site or department at once.
How we checkReferees confirm how many venues or departments they covered and what they were answerable for.
-
Builds systems that hold
SOPs, checklists and training only matter if every venue follows them when the Operations Manager is not in the room. We want someone who has written systems and made them stick.
How we checkWe ask for a system they built or fixed, how they rolled it out, and how they knew it was being followed.
-
Reads the numbers across venues
Labour, cost of goods and revenue look different at every site. The right person compares them, spots the venue that is drifting and acts before the month closes.
How we checkWe ask how they compared results across sites, and for a time they stepped in because one was slipping.
-
Leads venue managers, answers to owners
They sit between the people running the floors and the people who own the business, and need the trust of both. Licensing, food safety and compliance across every site sit with them too.
How we checkReferees from both sides are asked how they led their managers and how they reported to ownership, compliance included.
