Venue Manager Recruitment, Melbourne
A Venue Manager holds the whole floor together: service, team, guest experience, and the day-to-day decisions that don't show up on paper. We screen for people who've actually run a floor, not just worked on one.
What we look for in a Venue Manager
A Venue Manager owns the result of every shift, not just the running of it. These are the things we look for, and how we check each one.
How we screen-
Owns the number, not just the floor
A Venue Manager should know what is driving the result each week, not just watch it. Revenue, labour and margin are theirs to answer for.
How we checkWe ask them to explain a recent week's result line by line, and what they changed because of it.
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Rosters to a labour target
Filling shifts is easy; building a roster that hits a cost target without hurting service is the skill. We look for someone who does it every week.
How we checkWe ask how they set and hold a labour percentage, and what they cut first when trade drops.
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Holds the floor on a bad night
Every venue has a service that goes wrong. The right manager stops a bad service becoming a bad night for guests and for the team.
How we checkWe ask for a real night that went wrong and test how they led through it.
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Stock, suppliers and wastage
Margin is won or lost in the cool room and the order sheet. We look for hands-on control of stock, ordering and waste.
How we checkWe check how they run stocktakes and ordering, and what wastage looked like on their watch.
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Hires, trains and lets people go
A Venue Manager builds their own team. They should be able to talk through hiring, training and exits, including the ones that were hard.
How we checkReferees are asked how they developed staff and how they handled people who weren't working out.
